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Find answers to common questions about pricing, features, and how the platform works
Visit FAQ PageExperiencing technical problems during a session? Use the in-app "Report Problem" button to capture session context, or check our status page for known issues.
Common reasons people reach out to our support team
Help with signing up, setting up your account, or starting your first tutoring session
Camera not working, audio issues, connection problems, or whiteboard display errors
Questions about charges, subscription management, pausing, canceling, or upgrading plans
How to use specific features, access session history, review recordings, or find practice questions
Spotted an incorrect explanation or mathematical error? Let us know so we can fix it
Have ideas for new features or improvements? We'd love to hear your suggestions
Most common questions are already answered in our comprehensive FAQ section
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Include your account email, what you were doing when the issue occurred, and any error messages